Information we collect

Depending on how you interact with us, we may collect your name, email address, telephone number, and other contact information; booking, registration, purchase, and payment-status information; messages and feedback; coaching goals, intake responses, and information you choose to share relevant to requested support; and technical information such as your IP address, browser, device, pages visited, and website interactions.

Please avoid sending sensitive health information through general website forms or ordinary email. If sensitive information is relevant to a service, we will explain why it is needed and how it will be handled.

How we use information

We use personal information to respond to questions and provide requested resources; arrange appointments and registrations; deliver coaching, courses, meditation, circles, and other offerings; process purchases and maintain business records; send service notices; send newsletters and promotional invitations where we have appropriate consent; maintain, secure, and improve our website and services; and meet legal obligations and address complaints. We limit collection to information reasonably needed for these purposes.

Consent and your choices

We explain our purposes when collecting personal information and seek consent appropriate to the information and circumstances. Visiting this website does not, by itself, subscribe you to marketing emails or authorize unrelated uses of your personal information. You may withdraw consent by contacting us, subject to legal or contractual restrictions and reasonable notice. We will explain any effect this may have on services you request.

Newsletters and promotional emails

Where you have subscribed or we otherwise have a lawful basis to contact you, we may send reflections, resources, news, and invitations. You can unsubscribe using the link in our marketing emails or by contacting us. We process unsubscribe requests within 10 business days. Unsubscribing from marketing does not prevent necessary messages about an existing booking, purchase, or service.

Cookies and website technologies

Our website and embedded services may use cookies or similar technologies for essential functions, security, and, where enabled, analytics or marketing.

[Before publishing, identify the technologies actually used, their purposes, relevant providers, and available consent controls. Remove analytics or advertising references if those technologies are not used.]

You can manage cookies through your browser and any consent controls provided on the website. Disabling some cookies may affect website functionality. Where required, we obtain consent before activating optional tracking technologies.

Service providers and disclosures

We may use service providers to support website hosting, email delivery, appointment scheduling, online meetings, course delivery, payment processing, and business administration.

[Insert the providers actually used and link to their relevant privacy information.]

We provide access only as reasonably needed for their work and use appropriate contractual and other safeguards. We do not sell personal information. We may also disclose information with your consent or where permitted or required by law. Payment information entered into a payment provider’s system is handled under that provider’s terms and privacy practices. Please do not send payment-card details by email.

Information processed outside Canada

Some service providers may store or process information outside Canada. Information processed in another country may be accessible to authorities under that country’s laws. We remain responsible for personal information under our control and take reasonable steps to protect it when using service providers.

Group participation and recordings

In group programs, other participants may see your name and hear information you choose to share. We ask participants to respect confidentiality, but cannot guarantee the actions of other members. Before any session recording, transcription, or use of an automated or AI-assisted meeting tool, we will explain the purpose, who may access the resulting information, how long it will be retained, and seek appropriate consent. Permission to record a session does not automatically authorize public or promotional use.

[Confirm the actual recording, transcription, AI-tool, and retention practices before publishing.]

How long we keep information

We retain personal information only as long as reasonably necessary for its identified purpose and applicable legal, accounting, or contractual obligations. When information is no longer needed, we securely delete, destroy, or anonymize it as appropriate.

Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No system or internet transmission is completely secure. If a privacy breach occurs, we will assess it and meet applicable notification, reporting, and record-keeping obligations.

Access corrections and concerns

You may contact us to request access to personal information we hold about you, ask for corrections, withdraw consent, or raise a privacy concern. We may need to verify your identity. We respond within applicable legal time limits and explain any lawful restrictions on access or deletion. If a concern remains unresolved, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Third party websites and communities

Our website may link to third-party websites or platforms, including retailers and social communities. Their privacy practices are governed by their own policies. Information you post in a community or on social media may be visible to others according to that platform’s settings.

Children

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children to provide these services. Contact us if you believe a child has provided personal information.

Changes to this policy

We may update this policy to reflect changes in our practices or legal obligations. The latest version and update date will appear here. Where required, we will provide additional notice or obtain renewed consent.

Contact

Privacy contact: Marise Tourigny
Business: [confirm legal business name], operating as Sacred Miles
Email: [email protected]
Mailing address: [business mailing address]